An Interview with Michael Wigman

Who: Michael Wigman
What: Concierge – elected Most-in-the-know concierge of the world by the Readers’ Travel Award in 2015 and Most talented concierge by the International New York Times.
Age: 56

What does your function entail?
I am an extension of the reception. Reception does everything with respect to what happens within the hotel, and I take care of everything that is outside. Transport, restaurants, tickets, reservations, you name it.

How long have you been working here?
Fifteen years. I started my career as a concierge in 1988. First I worked as a buyer/planner for a big factory. I remember thinking; I am not going to do this for the rest of my life. I was suffocating between the office walls, sitting behind my computer screen, staring at a blinking cursor. So I quit and took off to Ibiza for a vacation. I ended up staying for six months. I was broke when I returned to Amsterdam. A friend’s dad had an employment agency and I was offered a job as a doorman at a 5-star hotel. There I was, standing in a long coat, with a big hat on and a sash. But somehow within three months, I was offered a job inside, as a concierge. It’s the kind of work that comes on your path, and then you never get out of it.

How do you start your day?
I arrive before 7 am. First I make sure everything looks fine, the entree, the cloakroom, and I see to it that the door gets polished. Then I start my computer and I check my emails for an hour or two, and then the hotel wakes up, life starts, guests check out, they need transport, taxis, limousines, and rapidly the day takes its course.  

What is the best moment of your day?
Tough, my days are different. There is the early shift from 7 am until 3 pm and the late shift, from 3 pm to 11 pm. Both have their own charm. The morning is fast-paced, things need to happen, while people tend to be a bit more relaxed near the end of the day. That is when you have a little time for chatting at the bar  

Where do you live?
I live 3 minutes from here with my 22 year old daughter. I was born and raised in Amsterdam, which is crucial when you’re a concierge. You need to know your way about town and you need to know about what’s happening, what new restaurant has opened, where to shop, what to see, where to get the best massage. And I know everything and everyone. Because of my work, one of my favorite things to do is to go out for dinner and discover new restaurants. A tip for now? Bougainville, the restaurant in Hotel TwentySeven on Dam Square, is supposed to be amazing. I believe that it is currently the most expensive hotel in The Netherlands. I haven’t been there yet, but I am very curious.

Imagine; you don’t live here anymore, and you are just passing through. You have one day in Amsterdam. What do you do?
That is easy. I’ll meet with all my mates to go to Ajax. We have been going for 16 years with the same group of about 20 guys. You know how people say that friends tend to disappear as you grow older? I don’t have that problem, it’s almost the other way around… That is what it’s all about for me; my friends, my buddies.

Choose language.

Choose language.

Gift Cards

Gift Card The Dylan Amsterdam

Treat someone to a Dylan Experience! Purchase your gift card now and we’ll wrap it up shortly. It’s valid for one year and delivered to you or directly to the receiver.

Press Inquiry

The United Kingdom: Becky Wickerson Mason Rose at

Outside The United Kingdom: Robbert van Rijsbergen at

Kindly note that The Dylan Amsterdam collaborates only with social influencers that have 50K+ followers.

We’d love to see you back. Sign up for our newsletter and you’ll be the first to know about our exclusive offers.

Submit Enquiry

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


10th of April | 11.00 – 16.00

After you’ve said yes, the next question is where to say I DO! Meet our exclusive partners on this day and get inspired.

– Be surprised by a spectacular bridal show
– Find your perfect wedding rings
– Fuel your inspiration for the perfect honeymoon
– And much more …

Wedding - Couple - The Dylan Amsterdam