Frequently Asked Questions

The Dylan Amsterdam is located on the Keizersgracht (number 384), between the “Runstraat” and the “Berenstraat”.

Yes the hotel can be reached by public transport. See the full description at the bottom of our web page under “Fast Links”, then click “Location & Route”.

The taxi fare from or to Schiphol Airport is approximately €50, per trip.

Yes, please send us the date of arrival, your flight details and your cell phone number via

Yes, all the major city sights are in walking distance of the hotel. For example: Anne Frank House, Rijksmuseum, Van Gogh Museum, Flower Market, Royal Palace.

Yes, our Clefs d’Or Concierges are more than happy to arrange a guided tour tailored to your specific interests. If you’d like to book a guided tour prior to your arrival then please send your request to

Yes, you can make your reservation by phone. To do so please contact our Reservation Manager Carol Domacassé on +31 (0) 20 530 2010.

On the right hand side of the website there is a “book online” section or goes to the “Rooms & Suites” tab, then onto “book online”. Here you will find instructions on how to make your booking online.

It is completely safe. Your booking will be done via a safe and secured system. However, should you have any doubts, you can always call us or send an email to

Check-in is from 15:00hrs, check-out is at noon.

The hotel has a variety of beds depending on the room category. The Luxury Canal View Suites have King Size beds and all the other room categories have Queen Size beds. There are also two rooms that can be made into twin bedded rooms.

An early check-in can be arranged by making a booking including the day prior to your arrival (pre-registration). The charge will depend on the day rate of the day prior to your arrival. Non- Pre-registered reservations are not guaranteed for early check-in.

The hotel has 16 rooms that can be connected and made into 8 “family rooms”. Room categories that can be connected are all the Junior Suites Canal View and the Luxury Suites Canal View. Additionally few rooms in the categories Luxury Duplex, Luxury Double and Double are connected. Please reach out to Carol in the Reservations department to confirm connecting rooms through

Extra beds can be put in the room depending on room category (with a maximum of one extra bed per room, including babycots). An extra bed can be added to the following room categories: Superior Canal View, Superior Suite Garden View, Luxury Suite Garden View, Luxury Suite Canal View.

At the bottom of the website, you will find the Terms & Conditions or you can send us your queries by filling out the “Contact us” form. You will find this form on the head of the page under “Contact”.

Reservations made directly at the hotel can be cancelled free of charge up to 48 hours prior to your arrival date. Please note that for reservations made through external partners different cancellation policies might apply.

The Dylan Amsterdam is a non-smoking property. Guests who would like to smoke are allowed to smoke outside in the garden.

Pets are not allowed at The Dylan Amsterdam.

Yes, there is a gym available in The Dylan Amsterdam.

Cash, debit and creditcards are accepted. If you wish to pay by creditcard, you must have a 3D SecureCode, which you can request from your credit card company.