Frequently Asked Questions

What is the exact location of The Dylan Amsterdam?

The Dylan Amsterdam is located on the Keizersgracht (number 384), between the “Runstraat” and the “Berenstraat”.

Can The Dylan Amsterdam be reached easily by public transport?

Yes the hotel can be reached by public transport. See the full description at the bottom of our web page under “Fast Links”, then click “Location & Route”.

What is the taxi fare from Schiphol airport to The Dylan Amsterdam?

The taxi fare from or to Schiphol Airport is approximately €50, per trip.

Can the hotel arrange an Airport pick up?

Yes, please send us the date of arrival, your flight details and your cell phone number via

Are museums and attractions within walking distance?

Yes, all the major city sights are in walking distance of the hotel. For example: Anne Frank House, Rijksmuseum, Van Gogh Museum, Flower Market, Royal Palace.

Can The Dylan Amsterdam arrange a guided tour for me?

Yes, our Clefs d’Or Concierges are more than happy to arrange a guided tour tailored to your specific interests. If you’d like to book a guided tour prior to your arrival then please send your request to

Can I also make a reservation by phone?

Yes, you can make your reservation by phone. To do so please contact our Reservation Manager Carol Domacassé on +31 (0) 20 530 2010.

How do I book a room online?

On the right hand side of the website there is a “book online” section or goes to the “Rooms & Suites” tab, then onto “book online”. Here you will find instructions on how to make your booking online.

How safe is it to book my stay through this website?

It is completely safe. Your booking will be done via a safe and secured system. However, should you have any doubts, you can always call us or send an email to

What are the check-in and check-out times at The Dylan Amsterdam?

Check-in is from 15:00hrs, check-out is at noon.

What type of beds does The Dylan Amsterdam have?

The hotel has a variety of beds depending on the room category. The Luxury Canal View Suites have King Size beds and all the other room categories have Queen Size beds. There are also two rooms that can be made into twin bedded rooms.

What does The Dylan Amsterdam charge for early check-in?

An early check-in can be arranged by making a booking including the day prior to your arrival (pre-registration). The charge will depend on the day rate of the day prior to your arrival. Non- Pre-registered reservations are not guaranteed for early check-in.

Does The Dylan Amsterdam have connecting / family rooms?

The hotel has 16 rooms that can be connected and made into 8 “family rooms”. Room categories that can be connected are all the Junior Suites Canal View and the Luxury Suites Canal View. Additionally few rooms in the categories Luxury Duplex, Luxury Double and Double are connected. Please reach out to Carol in the Reservations department to confirm connecting rooms through

Is it possible to put an extra bed in my room?

Extra beds can be put in the room depending on room category (with a maximum of one extra bed per room, including babycots). An extra bed can be added to the following room categories: Superior Canal View, Superior Suite Garden View, Luxury Suite Garden View, Luxury Suite Canal View.

Where can I find the Terms & Conditions of The Dylan Amsterdam?

At the bottom of the website, you will find the Terms & Conditions or you can send us your queries by filling out the “Contact us” form. You will find this form on the head of the page under “Contact”.

What is the cancellation policy at The Dylan Amsterdam?

Reservations made directly at the hotel can be cancelled free of charge up to 48 hours prior to your arrival date. Please note that for reservations made through external partners different cancellation policies might apply.

What is the smoking policy of The Dylan Amsterdam?

The Dylan Amsterdam is a non-smoking property. Guests who would like to smoke are allowed to smoke outside in the garden.

Are pets allowed at The Dylan Amsterdam?

Pets are not allowed at The Dylan Amsterdam.

Is there a Gym available at The Dylan Amsterdam?

Yes, there is a gym available in The Dylan Amsterdam.

How can I pay at The Dylan Amsterdam?

Cash, debit and creditcards are accepted. If you wish to pay by creditcard, you must have a 3D SecureCode, which you can request from your credit card company.