Guest Service Assistant – Receptionist

Do you welcome your guests with a smile? And are you constantly looking for a personal way to surprise guests with a unique experience? Then we are looking for you!

Located at the Keizersgracht, in the heart of the Nine Streets you find Amsterdam’s best kept secret: The Dylan Amsterdam. A 5-star luxury boutique hotel where it is all about sincere and personal service and where we would like to create memorable experiences for our guests. A historical environment with 40 beautiful hotel rooms, 4 facility rooms for events, Bar Brasserie OCCO, and the Two Michelin star awarded Restaurant Vinkeles.

The Dylan Amsterdam is looking for a Guest Service Assistant. As Guest Service Assistant you have an eye for detail and you enjoy having personal contact with our guests. You are responsible for welcoming and checking in the guests as well as checking out departing guests. Furthermore, you will make reservations for both the hotel rooms and Michelin Star Restaurant Vinkeles and Bar Brasserie OCCO. You will also be responsible for answering the phone and assisting the concierges. Shifts can be from 07:00 to 15:00 hrs or from 15:00 to 23:00 hrs. Occasionally you will work a night shift. It is important that you are available both during the week and on weekends.

Who are you?

• You have finished Hotel School or similar education.
• You have relevant work experience within a similar position.
• You have an affinity for the luxury segment.
• You have a good command of the Dutch and English languages, both verbally and in writing.
• You are able to work under pressure.

What can we offer you?

• Competitive salary and travel allowance.
• Possibility to rent accommodation near the hotel.
• Overnight stay at the hotel and dinner at Bar Brasserie OCCO after the end of the probationary period.
• A Swapfiets will be ready for you as soon as you start your employment. This is for a year completely reimbursed.
• Dry cleaning for work clothes.
• Discount at our Two Michelin star Restaurant Vinkeles and Bar Brasserie OCCO.
• Discount with a F&B Discount Card at partner hotels.
• Working in a Green Globe certified hotel, where everyone is continuously working on sustainability at the highest level.
• Various staff events.

Will you become our new colleague? Send your CV and motivation via the link on this website or to hr@dylanamsterdam.com attn. Deborah in ‘t Veld.