“I am the link between what the owners aim to achieve, and operations. So what I do most is bridge building; I translate the owners planning into practical goals and I implement those goals into our work. Besides that, I am also there to protect and optimize the quality of our service. The owners put a lot of faith in us, and so we are sort of left to fend for ourselves, in a positive way. It’s a great way to work.”
Jurgen van der Zalm
Chef de Cuisine
“I’ve been with The Dylan for 11 years and I take care of everything that has to do with Vinkeles. I am in charge of the team and I develop the dishes that go on our menu. I discuss everything with Dennis, he has to approve of the dishes I come up with. Creating the menus and tasting the food is something we do together.”
“I am responsible for the maintenance of the hotel in the most general sense of the word.
We enjoy a lot of freedom and are forced to use our brains and think out of the box. Our guests can feel that; you cannot fake that kind of commitment. That is how we manage to stand out.”
‘’I am an extension of the reception. Reception does everything with respect to what happens within the hotel, and I take care of everything that is outside. You need to know your way about town and you need to know about what’s happening, what new restaurant has opened, where to shop, what to see, where to get the best massage. And I know everything and everyone.’’
“I always compare what I do at The Dylan to professional team sports. You have to be a team player and work together to win. And you’re not going to win if you don’t work hard. It’s like playing for Ajax or the New York Yankees: you need to have professional people and you need to perform day after day.”